Frequently Asked Questions

  • Where are you based?

    We're based on the Gold Coast and offer local pick up from Benowa or Express Postage Australia Wide

  • Do you offer postage?

    We offer Australia Wide Express Postage at an additional cost, with prices varying according to the quantity of cookies you order.

    Our Holidays packs and shipped express for $14 and for orders of 10-20 cookies, the Express Postage fee is $24. For orders of 20-40 cookies, the fee is $34.

    If you would like to order 40 or more cookies, please send us a message before placing your order so we can provide you with a custom shipping quote.

    We take great care to ensure that your cookies arrive at their destination fresh and delicious, and our Express Postage option allows you to receive your order quickly and conveniently.

    If you have any questions or concerns about shipping, please don't hesitate to reach out to us.

  • How much are your cookies?

    Our standard sugar cookie design starts at $5 per cookie, but the final price may vary depending on a number of factors, including any additional detailing you would like us to add.

    To get a more personalized quote on a custom order, we invite you to fill out our custom order form. This way, we can get a better understanding of your specific requirements, and we will be able to provide you with an exact price for the cookie design you're after.

    We believe that every cookie is a work of art, and we're committed to working with you to create something truly unique and unforgettable.

  • Can I customise a holiday pack?

    While we understand the desire for customisations, we want to make sure we can provide the best service possible during busy holiday periods. As a result, we do not offer customizations for our holiday boxes. However, we strive to offer a diverse range of pre-set boxes during these times to cater to different tastes and preferences.

    So, whether you're looking for a gift or a treat for yourself during the holidays, be sure to check out our selection of pre-set boxes to find the perfect one for you!

  • How do I store my cookies?

    Proper storage is key to keeping your cookies fresh and delicious for as long as possible. To ensure your cookies stay fresh for up to eight weeks, we recommend storing them in a cool, dry place. Avoid placing them in direct sunlight or in the fridge, as this can cause the cookies to become stale or lose their texture.

    Instead, store them in an airtight container or bag to keep them fresh and prevent them from absorbing any unwanted flavors or odors. By following these simple storage tips, you can enjoy your cookies at their best for weeks to come!

  • What flavour are the cookies?

    Our cookies are deliciously vanilla-flavored, but it's important to note that they do contain gluten, dairy, and eggs.